Author: Tech Talks Pro

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right.

The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks.

“The connected customer experience” explores how people’s feelings and expectations have changed over the course of the pandemic—and what that means for how companies engage with their customers.

The tools and strategies procurement uses to manage suppliers help the organization address challenges related to supplier risk, business continuity, and resilience in the face of disruption.

In the age of digital transformation, supplier management and procurement have been late bloomers. But organizations have learned in the past couple of years just how vulnerable global supply chains are to disruption, prompting renewed emphasis on digitizing supplier management and procurement processes.

Cloud-powered services create benefits for all types of companies, yet most enterprises are merely scratching the surface of what’s possible in the cloud. According to a 2021 analysis by McKinsey, $1 trillion in run -rate EBITDA is up for grabs between now and 2030. Early cloud adopters will secure a disproportionate share of that value by gaining experience and building differentiated capabilities.